Customer Care

All prices are listed in Singapore Dollars (SGD). Your Credit Card Company determines the final exchange rate.

Domestic Delivery

We offer free standard courier shipping for all orders in Singapore.

All orders are dispatched via Registered mail. An email/text with a tracking number will be sent to you once the items have been dispatched. Upon payment verification, orders will be processed and shipped out within 1- 3 working day(s). Once your item is shipped, packages will generally be received within 7 working days. There will be an additional charges after a 2nd failed delivery attempt.

Kindly note that all shipping is under the responsibility of our third party postal service providers and we are not liable for any delayed or lost mails. In the case of a delayed or lost mail, you may contact us at and we will make reasonable effort to assist you.

International Delivery

Destinations Delivery Charges
Malaysia Flat Rate SGD3
Asia-Pacific (except Japan, Australia, and New Zealand) Flat Rate SGD20
Rest of the World Flat Rate SGD30

We offer free standard courier shipping for orders above S$100 (to Malaysia) / S$250 (international). All international orders will take about 7-20 working days to be delivered, depending on each individual destination. For more information you may contact us at

Orders shipped outside of Singapore may be subject to duties or taxes, lowdose will not be responsible for payment of such duties and taxes. You may contact your local customs agency for more information.

Pre-orders / Backorders

All pre-orders / backorders require full payment at checkout to confirm the purchase.

Pre-orders / backorders usually will be shipped in 14-18 days from date of order. If you are ordering a pre-ordered / backordered item with an in-stock item, the available item will be shipped out first. 

In the event whereby the item(s) are not available, a full refund will be issued. 


All sale items cannot be combined with any other discounts, promotions, offers or coupons, unless otherwise stated.

Prices for our products are subject to change without notice.

Exchanges & Returns 

All orders checked out on are considered final and we do not accept any forms of returns or exchanges unless it is a fault on our part. If you’ve received a defective/ incorrect item, please notify us at within 3 working days upon receiving the goods. We will advise you on the procedure for your return.

All items must be returned in its original unworn / unaltered condition with its tag (if any) intact. Exchanges which do not meet our return requirements will be duly declined.

In the event whereby the item(s) are out of stock, a full refund will be issued.


Every jewellery might differ slightly in colour, texture and tone from the pictures shown on this site due to the difference in calibration or monitor settings. Request for exchange due to such reasons will be rejected.

Accuracy & Completeness Of Info

We are not responsible if information made available on this site is less accurate, complete or current. The content on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.


All our images are copyrighted. Please do not use, alter or edit any of our images without our permission.

lowdose reserves the right to modify this Terms of Service & Use (TOS) from time to time, you may check back regularly to review the updated information.

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